Categories

taste of lincolnshire

We are looking for the highest quality of food and service, this award is open to producers, processors or growers of local food and drink products. We are looking for creativity, consistent quality, use of local ingredients and materials, presentation and how the products are delivered to enhance the visitor experience.

Judges will be looking for:

· Uniqueness of the product.
· Use of local ingredients.
· Quality marketing and presentation.
· Innovation of how the product has gone from conception to getting it to market.
· Improvements to the quality and developments to the range over the past few years.

RETAILER of the year

This category is open to all independent or multiple retailers who have been trading for at

least 12 months. Judges are looking at how the store has been developed in the last year, how it meets the needs of its customers and how it attracts visitors from both in and outside of the area.

Judges will be looking for:
· Evidence of marketing and promotional campaigns to attract customers
· Excellence in customer service.
· Quality products

· Presentation of store both externally and internally..

ReSTAURANT of the year

Spanning gastro pubs right through to Michelin starred restaurants, this category’s aimed at establishments which put fine food and drink centre stage – but also offer the very best service and ambience.

Judges will be looking for:
· Evidence of original and creative menus which cater for all dietary needs including healthy options.
· Use of quality local produce and fresh ingredients
· Consistent quality in the delivery and presentation of food
· Customer service and how the team contribute to the overall dining experience.
· Commitment to quality customer care.
· Accolades achieved over the past 2 years.

BAR/PUB OF THE YEAR

This award is aimed at all nightlife venues including bars, pubs and hotel bars in Lincolnshire that has been trading for at least 6 months in 2018. The award winner will offer exceptional customer service, serve the highest quality bar food (if applicable) and beverages and offer a memorable visitor experience. Businesses should describe the range of beverages on offer, as well as quality locally sourced food, where applicable.

Judges will be looking for:
· High-quality bar facilities, and selection of bar food and drink e.g. guest beers or real ales, wines and beverages as well as good use of local produce.
· Demonstrate high quality customer service.
· Contribution to the long term sustainability of the local community.
· Uniqueness of the pub/bar

What is the appeal for tourists and how do you contribute to the visitor economy?

CAFE OF THE YEAR

This category is open to cafes, tearooms and coffee shops. Whether is a chintzy-china tea room that serves superb scones and the loveliest loose leaf or a cool café located in a garden centre that bakes its own bagels and brews the best coffee, if it’s top-notch we want to know about it.

Judges will be looking for:
· Quality of the tea and coffee
· The range of the menu
· Quality of food and use of local ingredients
· Commitment to quality customer care

FAMILY TOURISM AWARD

This category is looking to attract a businesses that are truly family friendly, those who cater for all age ranges from babies to grandparents. The award is open to any business who can provide a great family day out experience, eg. visitor attractions, children’s play centres, restaurants, museums, theatres, etc. The business’s aim must be to provide a memorable experience for the whole family.

Judges will be looking for:
· The facilities within the business
· The catering provisions in place
· Commitment to quality customer care
· Evidence of how the attraction caters for the entire family.

VISITOR ATTRACTION of the year

This award is open to all visitor attractions including museums, galleries, shopping centres, stately homes, theatres, tours, nature trails, etc. The attraction should be capable of attracting day visitors, tourists and local residents. We’re looking for the attractions that create a memorable visit where people leave with a smile on their face. This category will not be solely judged on visitor numbers, nominations from attractions of all sizes are welcomed.


Judges will be looking for:

· Overall quality of the attraction, the customer experience and its facilities

· Improvements and refurbishments made over the past 2 years

· Innovative marketing material and details of how you’re attracting new business

· Commitment to customer service, how you welcome guests, handle enquiries and deal with complaints

· Ability to embrace all age groups, disability groups and those with special needs.

· Include total visitor numbers for 2018 and 2017

· Estimated footfall for 2019 and what you are doing to achieve this target

TAKING LINCOLNSHIRE TO THE WORLD Award

This category
recognises the strength of organisations that are encouraging and supporting
international visitors into Greater Lincolnshire. Entrants for this award must stand
out from the crowd and be flying the flag internationally for Lincolnshire as a
new destination to discover.

Judges will be looking for:
  • How your business caters for international markets such as non-English speaking visitors.
  • How you adapt to international audiences pre, during and post experience.

hotel of the year

This category is open to all hotels regardless of the size that offers the best overnight stay in Lincolnshire in the highest quality of accommodation. The hotel should have extensive facilities including being fully licensed, deliver an exceptional dining experience, provide room service, concierge service and 24 hour reception.

Judges will be looking for:

· Quality of welcome greeting and customer service

· Quality of the bedroom accommodation

· Quality of the food offering

· Improvements and developments made to the establishment in the previous two years

· A minimum of a 4 star rating on Trip Advisor, based on a minimum of 10 customer reviews.

· Occupancy figures in 2018

bed & breakfast of the year 

Open to all types of guest accommodation including B&B’s, guesthouses, boutique accommodation, inns, and restaurants with rooms that provide an outstanding and memorable overnight stay with the highest standards of accommodation. 


Judges will be looking for:

· Quality of customer service.

· Comfort and quality of the bedrooms.

· Quality of the breakfast served, why it’s special and whether local produce is being used.

· Improvements and developments made within the last 2 years.

holiday park/holiday village of the year

This award recognises holiday villages, resorts or parks, that provide facilities for camping and touring, or offer lodges, chalets or glamping accommodation. The site should offer a variety of services including food and drink outlets, leisure felicities, local information. The judges are looking for evidence that nominated businesses have an excellent record of delivering high standards of customer care, evidence of training and staff development. 


Judges will be looking for:

· Overall quality of the park/village including cleanliness of facilities, grounds and communal areas.

· Excellence in customer service.

· The range of facilities available on site.

· Marketing and promotional campaigns to attract visitors.

· Quality of entertainment (if applicable).

· Steps have you taken to welcome people with a range of accessibility requirements.

self-catering property of the year 

This award is open to self-catering accommodation, either privately owned or managed by an agency. Examples include: serviced apartments, houses, cottages, lodges, yurts, etc. Evidence must show that the business is making the most of their distinctive appeal and offer an outstanding standard of accommodation. The judges are looking for evidence that nominated businesses have an excellent record of delivering high standards of customer care, evidence of training and staff development.


Judges will be looking for:

· Quality of welcome greeting and customer service.

· Comfort and quality of facilities.

· Improvements and developments made to the establishment in the previous two years.

Outstanding contribution to tourism 

This award will be awarded by the judging panel to recognise the dedication and commitment to excellence in the tourism, leisure and the hospitality industry by an individual or a team. The recipient(s) will have demonstrated an outstanding approach to customer service and have gained industry respect locally and regionally. They will possess excellent product knowledge of their own establishment and the local area and is deemed as a role model/ambassador for Lincolnshire Tourism.